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FAQ

How do I calculate shipping?

Calculating your shipping cost is easy! Place your items in your cart, continue to your check out screen, input your shipping zip code, and hit calculate. Please keep in mind that the shipping calculator is an estimate, and we do not guarantee the price will not change.

Why do I have to pay more for shipping?

On some occasions, the shipping cost may not calculate correctly. It may account for the weight of an item but not correctly calculate the size of the packaging. The larger the packaging the more an item(s) cost to ship.

In a case like this, we will contact you to let you know the actual cost of the item and will arrange payment of the additional funds needed to ship your order. This payment will have to be made before we ship the order to you.Items that are too large or weigh over 150 lbs are required to ship freight. If the order weighs over 150 lbs. but still calculates, please keep in mind this may still have to ship freight. We will call and let the customer know at the time we process the order if this is the case, to see how you wish to proceed.

Orders over 150 lbs may be able to be split up into separate orders so we can still ship it FedEx ground. Many larger items, the warehouse may require us to ship Freight as well. This doesn't happen often but it does happen. We will let you now of any issues we have with your order BEFORE we process it. Orders that have to be shipped freight due to the weight will have to be paid by the customer.

We are very sorry for any inconvenience that this may cause you and in the case that you do not want to pay additional shipping, we can cancel and refund your order for you.

Do you price match or offer re-seller pricing?

We offer our best and lowest price on Midlandhardware.com everyday so we do not price match or offer re-seller prices.

Large or Bulk Quantity Orders

We carry large quantities of some items, and less of others, depending on the season or demand of a product. If the amount needed is (for example 100) , we may have 75 available in our Warehouse or Store and the other 25 in one of our other warehouses. When situations like this occur you may be contacted by one of our associates by email, breaking down what we have and what we can offer. If we do not have the whole amount in stock, we may break the shipment up and send what we have now and send the back ordered item(s) when we receive them. But commonly, unless the item is needed immediately, we will ship the whole amount out when the whole order is fulfilled.You will be notified if this occurs and we will ask you how you wish to proceed with the order.

Too Large to Ship - Get a Quote

Our Bulk Quote form is used for BOTH freight and bulk orders. If you are looking for a discount on a large quantity order please use our Bulk Quote form, and our Quote Specialist will respond to you with a quote providing any available discounts.

    Your bulk quote will be determined by the following information:
  • Quantity
  • The actual item being purchased ( size, and cost)
  • Cost vs Price- Because our prices are so close to the actual cost there are times a discount may not be available.

** Please note that we will not do quotes over the phone. Quotes require research and time.**

Freight quotes are based on weight, and/or dimensional weight of the item(s). Orders qualifying as freight; weigh 150+lbs actual pounds, OR, dimensional weight of 165 inches or more (L x W x H.)
Bulk Quote Form

How are orders processed?

Most orders are processed within 24-48 hours after the order is received. Any processing delays will be communicated via the email address provided on your order. Please keep in mind Midlandhardware.com reserves the right to review and reject any orders for any reason.

Has my order shipped yet?

Once your order has been processed an email will be sent to the email address you provided to us at the time of purchase. This email will explain when your order will ship out and include an estimated time frame of when to expect your shipment. Most orders ship in 2-4 business days. Please be aware that times may fluctuate during holidays, weekends, or even hazardous weather conditions.

Please remember that FedEx can not deliver to PO boxes, you must provide us with a physical address that your order can be shipped to.

Note: It is important to make sure you enter your email address correctly. This will ensure that you will receive all emails from the various departments. We have had a few incidents; where a fake email or mistyped email address was entered. This will not keep the order from being placed, processed, shipped and delivered. However, during the processing procedure, all emails sent will fail, thus leaving the customer in the dark about their order status.

How do I cancel my Order?

Please email us as soon as possible to cancel an order. We work hard to get your order processed and shipped as quickly as possible. You can submit a cancellation request by filling out the form below.
Cancellation Request Form

If your order has not been processed or invoiced we can cancel part or all of your order. Once an order has been processed and invoiced, we CAN NOT cancel the order, no exceptions. If we are able to cancel the order we will refund the order minus a 15% restocking fee for the product only. The refund will be refunded using the original form of payment. If an order can not be cancelled and is shipped, return fees will apply. Please see return policy for more details.

A confirmation email will be sent out from PayPal reassuring you the refund has occurred and a cancellation notice will also be sent from Midland Hardware.

Back Ordered Items

Some items that are in large demand may make our Warehouse in short demand, at which time these items are placed on back order. They usually give us an ETA or estimated time of arrival when that warehouse will receive the items to be sent to us. In these cases, we will email you to let you know when the new ETA is, and how you would like to proceed as far as the order is concerned. Many times the back order date will change due to issues on the manufacturers end and getting the items to the warehouses to be restocked. We will notify you of any changes that may occur. We appreciate your business and are always working hard at getting your items to you in a timely and orderly fashion. We thank you and look forward to doing business with you in the future.

Can I expedite my shipping?

Unfortunately, we can not offer expedited shipping. All orders are shipped FedEx Ground. We are sorry for any inconvenience this may cause.

Can we use our own account to ship our order?

Unfortnately no, Our system is not set up to use any account, other than our own, to ship orders out.

How can I change the Quantity of an item I ordered?

Quantity changes can only be made if your order has not been processed. Orders are typically processed nightly, therefore any additions/cancellations should be made as soon as possible. We can not guarantee that we will be able to cancel or change any orders once the order has been processed and invoiced.
Quantity Change Request Form

Because we are a secure site and your payment information is not stored any additions made will need to be paid for in full before the order can be processed. An email from PayPal will be sent to the email address provided on the order. This email will contain a link requesting the needed funds for any adjustments made to your order. If you have any questions or concerns regarding this please do not hesitate to contact our customer care team to further assist you.

What do I do if my item was Damaged in transit?

If a product was damaged in transit, within 5 business days of receiving the product, please fill out the form below.
Damaged Merchandise Form

We will need pictures of the outside of the box, the damages done to the product, and the inner packaging. (i.e. bubble wrap, paper, etc.) before a replacement or refund can be issued.

What do I do if I am Missing an Item?

Not receiving your complete order can be frustrating! If you are missing items from your order please, fill out the form located below, or feel free to contact our customer care team for assistance.
Missing An Item?

We at Midland Hardware are not responsible for lost or stolen packages that are successfully delivered to the shipping address provided to us by you the customer.

A FedEx claim will need to first be opened by the customer for any order that has not been received despite the FedEx tracking information. FedEx will conduct a trace investigation. Please provide us the claim number so that we can then call and try to get this handled for you. FedEx requires 7 days to conduct their investigation.

We follow the ruling by FedEx for the claim. If they deem that the order has been delivered to the correct address, the case will be closed. If they tell us the package has been lost, we will file a claim with FedEx and will reorder the items for you.

We are not responsible for any items that are left on porches, at front/back doors, in bushes, or in yards, etc. If you request items to be left in a specific place, we are not responsible for FedEx leaving packages in places other than specified.

We as the shipper will do all we can to help with the matter, however, once delivery has been confirmed, we have fulfilled our duties to get the item to you that you have ordered. We do not assume responsibility for the actions of outside agencies, or the general public.

What is your Return Policy?

See Our Returns Page for our full Return Policy.
https://www.midlandhardware.com/Returns

I received the Wrong Item, what do I do?

If the item you received does not match the product DESCRIPTION listed on our website, please fill out the quick form listed below, or email our customer care team, we will be happy to assist you in this matter. We will need a picture of the item you received along with a picture of the barcode on the item, so we can ensure that you receive the correct product.
Received Wrong Item Form

Tax Exempt

If you require tax exemption, you must create an account and submit a tax exempt form BEFORE placing your order.
Tax Exempt Form
After submitting a form, we will email you when your tax exempt form has been applied to your account.

Not Receiving Emails?

Some customers may not receive emails from us if they use Comcast or SBCglobal.

Proposition 65

California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels.
We provide a Prop 65 link under Additional Information for each item that requires the Prop 65 warning.
If a Prop 65 link does not appear in the Additional Information section for the product you wish to purchase, the supplier of the product has indicated that it does not require the Prop 65 warning.

Do you accept purchase orders?

We do not accept purchase orders, All orders must be placed manually through midlandhardware.com

Do you accept international orders?

Due to fraud reasons, We do not accept international orders.
All orders must be placed from within the U.S.

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