- Items MUST be in ORIGINAL box and/or original packaging.
- The item should not have been assembled, installed or used, NO EXCEPTIONS!
- The item (s) should be returned with ALL parts and manuals.
- Any type of plastic covering or clam shell should not be broken.
- There CANNOT be ANY marking or writing on the item's packaging.
- Items that have been discounted, offered as promotional, or on a special sale, are nonrefundable.
** No returns or exchanges on special orders from the manufacturer, large orders over 150 pounds, clearance items. or bulk/freight quotes **
Shipping and handling charges are nonrefundable and are the responsibility of the sender when returning product. Customers are responsible for shipping costs associated with returning the item to the store.
*** Pictures of the products on our site may not depict the product accurately! Please carefully read the product description!***
***Colors may vary from what is pictured.***
12012 Blue Ridge Ext
Grandview, MO 64030
It is suggested that returns be shipped via an insured and traceable carrier, such as FedEx or UPS.
Refused orders may not receive a refund at all, unless prior approval has been given and noted on the order. Our warehouses are not set-up to receive refused shipments. All returned merchandise must be sent to our location for proper processing. Orders that are refused may not be shipped back to our location. Please contact us immediately if you need to refuse a package or if you have already done so. Refusal of items will result in shipping charges being taken out of your refund as well as the 15% restocking fee.
***We reserve the right to refuse purchases due to incorrect prices, or any other incorrect information at Midlandhardware.com***
If you have questions or concerns regarding your order or any of the products we carry, please email us: Customer_Service@MidlandHardware.com
If you are returning an item for any reason other than the ones stated above, all shipping charges will be the customer's responsibility. If an item ordered is not what you wanted we can exchange these items for you. However, cost to return item and ship new item is the customer's responsibility. Your refund, including the applicable sales tax, will be issued in the same form of payment that was originally used for the purchase whether it was: credit/debit card or by your PayPal account. Any gift items will also be credited to the original credit/debit card or back to the payees PayPal account.