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What is your Shipping Policy?

Posted by on 10/14/2016 to All Questions
What is your Shipping Policy?
  •     FedEx Home Delivery and FedEx Ground Shipments will arrive within 3 to 5 business day(s) from the processing date.** Please note that we can not guarantee any shipping dates**
  •     You will be notified by the email you provided, when your order has been shipped. Please allow 24-48 hrs, from that email for the FedEx system to update and provide accurate tracking information.
  •     We upload tracking numbers every day and they are emailed to the email address provided to us on the order, however if you have not received this email within 48 hrs of getting your shipped confirmation, please let us know an we can get that tracking number for you.
  •      All orders will incur shipping cost. There is a $5.00 Handling fee on all orders under $25.00.  When you spend $25.00 this fee will be dropped and you will only have shipping costs.  
  •     Items too large or weigh over 150 lbs are required to ship freight.  If the order weighs 150 +lbs. but still calculates with the shipping estimator located on your check out page, your order may still require to be shipped freight instead of FedEx Ground/Home Delivery  Orders over 150 lbs may be eligible to be split up into separate orders and shipped FedEx ground. Some larger items may be required to ship FedEx freight. If there are any processing issues due to the size of the shipment an email will be sent prior to processing and shipping the order. If a response is not received the order will be canceled and refunded in full.


Warehouse Shipping Hours: Mon.- Fri. (9am to 5pm) CST  *Closed Weekends & Holidays*

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4 Comments

Jane Seyfert
Date: 12/17/2017
Why am I being charged shipping on my order when you offer free shipping on $25.00 and over orders?
Midland Hardware
1/12/2018 1:19:00 PM
All orders will incur shipping cost. There is a $5.00 Handling fee on all orders under $25.00. When you spend $25.00 this fee will be dropped and you will only have shipping costs.
J. Garson
Date: 1/12/2018
Same question. Spent a lot of time building an order from $15 to approx $50 to get past the $25 for free shipping only to see shipping charges about to be added at checkout. Calling customer # that just rings out & hangs up me? Ready to order but cant reach anyone to discuss...? Did you just change your shipping policy during my order process?
Midland Hardware
1/12/2018 1:20:00 PM
All orders will incur shipping cost. There is a $5.00 Handling fee on all orders under $25.00. When you spend $25.00 this fee will be dropped and you will only have shipping costs.
MR. J.E.SNYDER
Date: 2/3/2018
I ALSO THOUGHT PRICE I PAID PAYPAL WAS TOTAL, THEN WHEN BILL COME ON MY E-MAIL I WAS CHARGED SHIPPING: BUT EVEN WITH SHIPPING, I WAS UNABLE TO GET WHAT I BROUGHT FROM YOU AROUND MY HOME FOR THE PRICE, SO WHAT YOU CHARGE PLUS SHIPPING I AM A HAPPY CAMPER. THANK-YOU, MR.J.E.SNYDER
Shopper
Date: 2/12/2018
You really should have an "estimated shipping costs" page or even a flat rate like most other sites. Orders between $50-99 cost xxxx to ship, between 100-149 cost xxxx, etc. It is very user unfriendly to come up with an order only to find that the shipping costs blow it right out of the water at the end of the process. Then the order gets dropped after the waste of time.
Midland Hardware
2/12/2018 11:06:00 AM
All shipping costs are based on the weight of the item(s) you are purchasing. We do not go off of the cost of the order.

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