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Why do I have to pay more for shipping?

Posted by on 10/15/2016 to All Questions
On some occasions, the shipping cost may not calculate correctly.  It may account for the weight of an item but not correctly calculate the size of the packaging. The larger the packaging the more an item(s) cost to ship.

In a case like this, we will contact you to let you know the actual cost of the item and will arrange payment of the additional funds needed to ship your order.  This payment will have to be made before we ship the order to you.Items that are too large or weigh over 150 lbs are required to ship freight.  If the order weighs over 150 lbs. but still calculates, please keep in mind this may still have to ship freight.  We will call and let the customer know at the time we process the order if this is the case, to see how you wish to proceed.

Orders over 150 lbs may be able to be split up into separate orders so we can still ship it FedEx ground.  Many larger items, the warehouse may require us to ship Freight as well.  This doesn't happen often but it does happen.  We will let you now of any issues we have with your order BEFORE we process it.  Orders that have to be shipped freight due to the weight will have to be paid by the customer.

We are very sorry for any inconvenience that this may cause you and in the case that you do not want to pay additional shipping, we can cancel and refund your order for you.
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